Terms of Service — Launchr.bot

Effective Date: August 21, 2026
Last Updated: August 28, 2026

Launchr Pty Ltd (ABN 46 696 518 206), trading as Launchr.bot, is an Australian software development company registered in Queensland. These Terms of Service apply to all services we provide and products you use.

Plain Language Summary

Here's what you need to know in plain English:

• We build what you own. When we build something for you, you own it completely — the code, the app, everything. We never take a piece of your business.
• You never pay for payment processing. Your customers pay you, into your own payment account. We never touch that money, hold it, or take a cut.
• One-off builds, optional monthly management. We charge a fixed price upfront for each build. If you want us to look after it month-to-month, that's separate and optional.
• It works or you don't pay. We guarantee what we build works as we promised. If it doesn't, you get your money back, in full. That guarantee sits on top of your legal rights — we're not replacing them.
• No surprise bills. The only thing we charge monthly is a RUN management plan, and only if you choose one and confirm the price at checkout. Builds, Sites and repairs are one-off charges. You can cancel a RUN plan any time, and we'll never start one for you without you asking.

1. Who We Are and What We Do

Launchr.bot is a software development company. We help small business owners turn ideas into working products.

We offer three core services:

1. BUILD — We turn your idea into a working product you own. You tell us what you need; we design, build, and hand it to you ready to use. The app is yours completely — code, files, everything. No monthly fee for hosting the app with us, no cloud lock-in. You host it and own it.

1. FIX — We scan existing software for problems and fix them. We quote the repair cost upfront. Whatever we fix becomes your responsibility and your product — we don't keep managing it unless you ask.

1. RUN — We can manage your app month-to-month if you want. This is optional and separate from a build. You can cancel anytime.

We also offer SITES — simple websites you own, built to work well with AI search.

When we say "you" in this document, we mean you as our customer. When we say "client" we mean the same thing.

2. How Pricing Works

All prices are in US dollars (USD).

What We Charge

When You Pay

• Builds, Sites, and Repairs: You pay the full fixed price upfront. There is no deposit system, no split payments, no outstanding balance. One payment, then we start work.
• RUN plans: You start a RUN plan yourself, from your own account — you choose the tier, the exact monthly price is shown to you before you enter any payment details, and nothing is charged until you confirm it. You're then billed that amount monthly on the day you activate, until you cancel. You can cancel anytime, from your own account, with no penalty and no notice period: you keep the plan for the month you've paid for, and future months are not charged. We will never start, upgrade or renew a plan at a different price without asking you first.
• Scan credit: When we scan your code for US$29 and you commit to a repair, we credit that US$29 against your repair cost. This is applied by hand — not automatic — so let us know.

Australian GST

If you're in Australia, we add GST to your invoice, calculated on the USD-to-AUD equivalent. You'll see this at checkout.

Revisions During a Build

Client-side revisions while we're building are free. We size the job and deliver what we quoted. If we underestimated, that's our cost, not yours. No change orders, no surprises.

Custom Scope

If you ask for something we haven't quoted, we'll price it with you before we start. We don't guess.

No Ongoing Monthly Charges Without Your Agreement

You will never be billed monthly unless:

1. You have explicitly chosen a RUN management plan, and
2. You confirmed the tier and its exact monthly price at checkout, from your own signed-in account.

Builds, Sites, and repairs are always one-off. The only recurring charge is RUN, and only if you opt into it.

3. How Money Moves — And What We Never Do

The Golden Rule

We do not collect, hold, or remit money for anyone. This is absolute.

Your customers pay you, into your own payment account (typically your own Stripe account). That money never touches us, is never held by us, and is never remitted by us. You keep it all.

We take our own fee for our own work from our own customer (that's you). That is the only money that ever moves through Launchr.

How You Pay Us

• You pay Launchr directly for builds, Sites, repairs, and RUN plans.
• We process payments through Stripe in USD.
• If you're outside the US, you'll see your local currency at checkout for reference, but the transaction is in USD.
• There is no Launchr subscription or ongoing fee for hosting what we build — we don't lock you in.

What We Never Take

• No revenue share. We never take a percentage of what your business earns. Ever. Not 1%, not 5%, not 10% — not any percentage, on any tier. We don't take a cut of your customer revenue.
• No payment funnel. We don't collect your customers' money on your behalf and pass it to you. Your customers' payments go directly to you.
• No hidden fees. No transaction fees, no hidden percentages, no surprise charges.

You own all your revenue. Launchr takes a one-off fixed fee for our work.

4. What You Get and Own

You Own Everything We Build

When we build something for you, it is completely yours:

• All code and source files.
• The product design and functionality.
• The user accounts, customer list, and customer data.
• All revenue your product generates.
• The right to modify, distribute, sell, or shut it down — your choice.

We hand over your complete source code at the end of the build, ready for you to host or modify. We do not keep a copy, a license, or any claim to ownership or future revenue.

You Own Your Data

Any data you collect through your app — customer information, usage logs, preferences — belongs to you. We never own it, never sell it, and never use it for any purpose other than running your service while we're active on your account.

Hosting and Accounts

Your app is hosted somewhere secure, and you have all the credentials and access you need.

• Your domain name is yours and stays in your name.
• Your database is yours to access, move, or manage.
• Your payment account (if you set one up) is in your name and stays in your name.
• You can change hosting providers or move away from Launchr anytime.

We never hold your app hostage with an ongoing fee or a lock-in contract.

If You Want Your Money Back

If we build something that doesn't work as promised, you get a full refund, and your idea walks out the door with you. You keep the concept, the feedback, and the learning.

5. Our Guarantee: "It Works or You Don't Pay"

We promise this:

If we cannot deliver what we pitched working as described, you are refunded in full.

This means:

• We deliver what we promised, working as described.
• If the build doesn't meet that spec, you can ask for your money back.
• The refund covers the full build cost.
• This guarantee is in addition to your rights under Australian Consumer Law — we are not replacing those rights or limiting them.

How the Guarantee Works

The refund is resolved inside the build process itself — during development, testing, and handover — not on a 30-day timer after you take delivery. Once you've taken the finished build and started using it (acceptance), the guarantee closes. But right up until that point, if something's not right, we fix it or refund you.

Your Legal Rights Remain

Australian Consumer Law gives you protections around goods and services — things like guarantees of quality, safety, and fitness for purpose. Our guarantee sits on top of those rights, not instead of them. We do not exclude or replace your legal rights under Australian Consumer Law. Those rights are yours, and no clause in these terms can take them away.

Warranty Against Defects — the mandatory statement

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled: to cancel your service contract with us; and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

This warranty against defects is given by Launchr Pty Ltd (ABN 46 696 518 206, 81-83 Campbell St, Surry Hills NSW 2010, phone +61 7 4800 4040). To make a claim, email legal@launchr.bot (or reply to the email that delivered your preview or build) or call us, at any time from the start of your build until you accept and take delivery of the finished build — that is the warranty period. Accepting and taking delivery closes this warranty; your rights under the Australian Consumer Law are not affected and continue after acceptance. We bear the reasonable expenses you incur in making a claim; if we ask you to incur an expense in claiming (for example, providing evidence of the defect), we will reimburse you the reasonable amount. The benefits given to you by this warranty are in addition to other rights and remedies you have under a law in relation to the goods or services to which this warranty relates.

6. Our Responsibilities and Limits

What We Promise

• We will build what we quoted, as described, working as promised.
• We will keep your code and data private and secure while we're working.
• We will not use your product or data for any other purpose.
• We will be honest about what's possible, what's not, and what it costs.

What We Don't Do

• We do not offer free trials. Our Pitch + Board Review is free, but it's not a trial. You're not signing up for anything.
• We do not take a revenue share. Not now, not later, not ever.
• We do not build in every phase at once. We work in focused phases — one piece at a time. That's a quality commitment. If you need your entire everything-app built immediately with no phases, you might be better served elsewhere.
• We do not process or hold your customer payments. Your customers pay you directly into your account.

Our Limits

We are not responsible for:

• How you use what we build after you take delivery. Once it's in your hands, what you do with it is on you.
• Issues that come from your choices after handover — like choosing a bad hosting provider, misconfiguring your setup, or not backing up your data.
• Loss of data, business, or revenue beyond what Australian Consumer Law holds us responsible for. Our responsibility is limited to the price you paid us for that service.
• Third-party services or tools that we use to build your product but don't own (e.g., hosting providers, payment processors, APIs). If they go down, that's on them.
• Security breaches caused by your own negligence — like sharing your passwords or leaving admin access wide open.

We are responsible for our own negligence and our own mistakes. If we mess up, Australian Consumer Law says what you're owed, and we'll make it right.

7. Payment Terms and Conditions

Payment Before Work Starts

For builds, Sites, and repairs, we collect payment before work begins. We process through Stripe. You'll see the total cost upfront, with no surprises.

Failed Payments

If your payment fails, we'll ask you to try again. If payment doesn't go through, we can't start work.

Refunds

• Builds that don't work: Full refund if the finished build doesn't meet the spec we quoted.
• Cancellation before work starts: Full refund if you cancel before we start building.
• Cancellation during a build: Refund calculated as a proportion of work not yet delivered. If you're 50% through and want out, you pay for the 50% we've completed.
• RUN plan cancellation: Cancel anytime with no penalty. Any partial month is not refunded.
• Dispute refunds: If you have a genuine complaint about what we delivered or how we delivered it, contact us. We'll sort it fairly.

No Deposit System

We don't take deposits or part-payments. You pay the full amount before work starts. That's it.

Currency and Rates

Prices are in US dollars. If you're paying from outside the US, your bank or credit card company will convert the currency. That conversion is not our responsibility — check with your bank if you want to understand the rate they offer.

8. Intellectual Property

Your IP

You own all intellectual property in what we build — the code, the design, the functionality, the concept.

We do not:

• Retain any ownership or license back to anything we build for you.
• Claim any intellectual property rights in your product.
• Use your product, design, or code for any other client or project without your explicit written permission.

Our IP

Launchr retains ownership of:

• Our own tools, processes, frameworks, and methodologies that we use across multiple clients.
• Documentation, training materials, and templates that exist before your project and are reused.

But none of that IP appears in your delivered product. Your build doesn't carry our IP except as standard open-source libraries, which you also have the right to use, modify, and distribute.

Open Source

If your build includes open-source software (and most do), you inherit the licenses that come with that software — typically permissive licenses that let you use and modify freely. We'll document what's included.

9. Confidentiality and Privacy

Your Secrets Stay Secret

Everything you tell us — your business idea, your customer data, your approach — is confidential. We do not share it, sell it, or use it for anything else.

We keep your information private while we're working with you and afterwards.

Exceptions (where we can share):

• If we're legally required to (a court order or government agency).
• If we need to to protect safety or prevent a crime.
• If you give us written permission.

How We Use Your Data

While we're building your app or running it for you:

• We process your business data to deliver the service.
• We keep backups for security and disaster recovery.
• We do not use your data for marketing, analytics, or any purpose other than running your app.

For more detail on data handling, see our Privacy Policy.

10. Term, Suspension, and Cancellation

Builds and Repairs

These are one-off projects. Once we've delivered and you've accepted the work, the engagement is complete. RUN plans are optional.

RUN Plans

RUN plans are month-to-month. Either party can cancel anytime:

• You can cancel: Give us notice anytime, and your subscription ends at the end of the current month.
• We can cancel: We can terminate your RUN plan with 30 days' notice if you breach these terms or you're not paying your bill.

Cancellation is instant — no refund for the remainder of the month, no questions, just a clean exit.

Suspension or Termination

We can suspend your access (pause your app or stop running it) if:

• You don't pay your bill and don't respond to payment reminders.
• You breach these terms seriously — e.g., you're using the app illegally or to harm others.

We'll give you notice and a fair chance to fix it before we suspend. If it's a payment issue, you've got time to pay.

If we terminate your engagement entirely:

• We'll hand over all your code, data, and credentials.
• You have 30 days to retrieve everything.
• After 30 days, we may delete backups to free up space.

11. Warranties and Disclaimers

What We Warrant

We warrant that:

• We will perform our services in a professional and competent manner.
• What we deliver will work as described in our proposal.
• We have the right to deliver what we build without infringing anyone else's IP.
• We will keep your data secure and private.

What We Don't Warrant

Except as expressly stated in these terms and Australian Consumer Law, we make no other warranties, including:

• That your app will be perfect, bug-free, or never crash.
• That your app will be profitable, get users, or succeed in your market.
• That your app will work with every device, browser, or operating system (though we'll aim for the main ones).
• That third-party services (hosting, payment processors, APIs) will never fail.

The app works as described. What you do with it, how it performs in the real world, and whether it makes you money — that's not our responsibility.

Third-Party Tools and Services

We use tools and services (cloud hosting, databases, libraries, APIs) to build your app. We do our best to pick reliable ones, but:

• If they fail, break, or get hacked, that's on them, not us.
• We're not responsible for their availability, security, or terms of service.
• You should read the terms of any third-party service your app depends on.

12. Limitation of Liability

Our Limit

Subject to Australian Consumer Law, our total liability to you under these terms is limited to the amount you paid us for the specific service that caused the problem.

So if you paid us US$599 for a build and something goes wrong, we're liable up to US$599. We don't pay for your lost business, lost revenue, lost customers, or lost sleep.

What We're Not Liable For

We are not liable for:

• Indirect or consequential loss: Lost profits, lost business, lost data, lost opportunities — anything that flows from our failure rather than from the direct damage.
• Your choices: If you choose to use the app in a way we didn't intend or recommend, we're not responsible for the consequences.
• Third-party services: If a hosting provider, payment processor, or API fails, that's not our liability.

Nothing Limits Consumer Rights

None of these limits apply to your rights under Australian Consumer Law. If Australian law says you're entitled to something, you get it — we can't contract around that.

13. Dispute Resolution

Let's Talk First

If something goes wrong, contact us: legal@launchr.bot

Tell us what happened, what you expected, and what you'd like us to do about it. We'll listen and try to fix it.

Most issues get resolved this way.

If We Can't Agree

If we can't resolve it by talking:

1. Either of us can start an informal dispute process. Write to the other party clearly stating the problem and what you're asking for.
2. We have 14 days to respond with our position.
3. If we still can't agree, either of us can take it further.

We won't rush to court. But if we genuinely can't sort it, either of us can:

• Seek mediation with a neutral third party.
• Take it to court in Queensland (see below).

14. Governing Law and Jurisdiction

These terms are governed by the laws of Queensland, Australia.

Any legal dispute arising from these terms or our relationship will be resolved in the courts of Queensland. Both parties agree to submit to the jurisdiction of Queensland courts.

15. General Terms

Entire Agreement

These Terms of Service, together with our Privacy Policy, Service Level Agreement, Acceptable Use Policy, and Data Processing Agreement, make up the entire agreement between us.

If you have a signed contract with Launchr for a specific project, that contract overrides these terms, but only for that project.

Changes to These Terms

We can update these terms anytime. We'll post the changes here and note the date. If you don't like the changes, you can cancel your RUN plan or walk away before starting a new project.

For ongoing RUN plans, material changes come with 30 days' notice.

Severability

If a court finds one of these clauses unenforceable, the rest of the terms stay in effect. We don't get to throw out the whole thing.

Waiver

If we let something slide once — like we don't enforce a rule one time — that doesn't mean we're giving up on it forever. We can still enforce it next time.

Assignment

You can't assign your rights under these terms to someone else without our permission. Launchr can assign our rights if we give you notice.

Notices

Any notice to us should go to legal@launchr.bot or our mailing address: Launchr Pty Ltd, Brisbane, Queensland, Australia.

16. Acceptable Use

You agree not to use our services to:

• Break any law or regulation.
• Infringe anyone else's intellectual property, privacy, or rights.
• Send spam, malware, or harassing communications.
• Hack, attack, or interfere with our systems or anyone else's.
• Impersonate someone you're not.
• Collect or harvest data without permission.
• Engage in any activity that could harm others.

If you breach this, we can cancel your access and your engagement.

17. Australian Consumer Law Rights

This notice is required by law:

Under Australian Consumer Law, certain guarantees apply to our services. These guarantees cannot be excluded. They include:

• That services will be provided with due care and skill.
• That services will be fit for a purpose you've made known to us.
• That services will be provided within a reasonable time.
• That any goods supplied will be of acceptable quality.

Our "It Works or You Don't Pay" guarantee sits on top of these rights, not instead of them. If something goes wrong, your rights under Australian Consumer Law come first, and we will respect them fully.

For more information about your rights, visit the ACCC website.

18. Contact and Support

Questions About These Terms?

If you have questions, write to us:

Launchr.bot
Email: legal@launchr.bot
ABN: 46 696 518 206
Location: Brisbane, Queensland, Australia

How We Communicate

We'll contact you by email. You can contact us the same way. Email is fine for everything — notices, changes, disputes, all of it.

19. Definitions

When we use these terms, here's what we mean:

• "Build" — A one-off project to design and build a custom software product you own completely.
• "FIX" — A service to scan and repair existing software.
• "RUN" — Optional month-to-month management of a live product.
• "Sites" — A simple website product you own.
• "You" or "Client" — The person or business that contracts with Launchr for services.
• "We," "Us," or "Launchr" — Launchr Pty Ltd, ABN 46 696 518 206.
• "Deliverables" — Anything we hand over to you: code, apps, data, documentation.
• "Business Data" — Any data you provide or we collect while serving you.
• "Services" — All work we do for you under these terms.

20. Summary: What Really Matters

Let's be clear about the fundamentals:

1. ✅ You own what we build. Complete ownership of code, product, and revenue.
2. ✅ You're never billed monthly unless you agree to RUN. Builds are one-off.
3. ✅ You keep all customer payments. We never take a cut, ever.
4. ✅ It works or you don't pay. Full refund if it doesn't match what we promised.
5. ✅ Your rights are safe. Australian Consumer Law protections are yours and we don't take them away.

That's the deal. Everything else in this document is detail.

Document Version: 1.0
Effective: August 21, 2026
Jurisdiction: Queensland, Australia
Entity: Launchr Pty Ltd, ABN 46 696 518 206

For the most up-to-date version, always refer to launchr.bot/legal/terms.