Terms of Service — Launchr

Effective: 27 May 2026 · Last updated: 5 July 2026 · ABN 46 696 518 206 · Launchr Pty Ltd

1. ACCEPTANCE OF TERMS

By accessing or using Launchr ("Platform"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must not use the Platform.

Launchr is a Software-as-a-Service (SaaS) platform operated by Launchr Pty Ltd ("we", "us", "our") that provides business automation, customer management, and integration services.

1A. AN AGENT-DRIVEN COMPANY

Launchr is an Agent-driven company. Our Agents — artificial intelligence (AI) systems — perform much of the work of building, operating, and supporting the Platform and the services we deliver to you. We are upfront about this because it matters: AI systems can make mistakes, and no automated system is infallible.

To manage this, Launchr layers human verification over Agent output and takes all reasonable steps to identify and correct errors before they reach you. You acknowledge that:

Nothing in this section excludes, restricts, or modifies your rights under the Australian Consumer Law, including the guarantee that services will be provided with due care and skill.

2. DEFINITIONS

3. ACCOUNT REGISTRATION

3.1 Eligibility

You must:

3.2 Business Verification

You must provide a valid Australian Business Number (ABN) for business accounts. We may verify your business details before activating certain features.

3.3 Account Security

You are responsible for all activities under your Account. Notify us immediately of any unauthorised access.

4. SUBSCRIPTION AND PAYMENT

4.1 Services and Pricing

Launchr offers:

Current prices for each service are published on our pricing page and are incorporated into these Terms by reference. The price that applies to you is the price displayed to you at the time you place your order or, where we issue you a written quote, the quoted price. All prices are in US Dollars (USD); at checkout, our payment processor may present and settle the equivalent amount in your local currency. For Australian customers, GST (where it applies) is calculated on the Australian-dollar equivalent of the USD price in accordance with Australian law.

4.2 Payment Terms

4.3 Free Trial

We may offer a free trial period of up to 14 days. At the end of the trial, you must select a paid subscription to continue using the Platform. If you do not upgrade to a paid subscription at the end of the trial period, your account and all associated data will be deleted within 30 days of trial expiry.

4.4 Cancellation

You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period. Subject to clause 10.7 (Advertised Guarantees), clause 13, and your rights under the Australian Consumer Law, we do not refund partial months.

5. PLATFORM FEATURES

5.1 Core Functionality

The Platform provides:

5.2 Integrations

We integrate with third-party services including:

5.3 Data Isolation

Each business's data is isolated by business_id. We implement technical and organisational measures to prevent unauthorised access between business accounts.

6. INTELLECTUAL PROPERTY

6.1 Our IP

We retain all rights, title, and interest in:

6.2 Your Content

You retain all rights to your Business Data and Content. You grant us a limited licence to process, store, and display your Content solely to provide the Platform services.

6.3 Feedback

Any feedback, suggestions, or ideas you provide may be used by us without compensation or attribution.

7. DATA PROTECTION AND PRIVACY

7.1 Privacy Policy

Our Privacy Policy (available at launchr.bot/legal/privacy.html) describes how we collect, use, and protect personal information. By using the Platform, you agree to our Privacy Policy.

7.2 Australian Privacy Act

We comply with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

7.3 GDPR Awareness

For users subject to the EU General Data Protection Regulation (GDPR), we provide additional data protection commitments as outlined in our Data Processing Agreement.

7.4 Data Processing Agreement

Business customers requiring a Data Processing Agreement for GDPR compliance may request one from us.

8. ACCEPTABLE USE

8.1 Prohibited Activities

You must not use the Platform to:

8.2 Content Standards

You are responsible for ensuring your Content:

8.3 Monitoring

We may monitor Platform usage to ensure compliance with these Terms and to maintain service quality.

9. SERVICE LEVEL AGREEMENT

9.1 Uptime Commitment

We target 99.5% monthly uptime for the Platform, excluding scheduled maintenance.

9.2 Scheduled Maintenance

We will provide at least 24 hours' notice for scheduled maintenance that may cause service interruption.

9.3 Support Response Times

9.4 Service Credits

If we fail to meet the uptime commitment, you may be eligible for service credits as outlined in our Service Level Agreement.

10. LIMITATION OF LIABILITY

10.1 Australian Consumer Law — Rights That Cannot Be Excluded

Our services come with guarantees under the Australian Consumer Law that cannot be excluded, restricted, or modified, including guarantees that services will be provided with due care and skill, be fit for any disclosed purpose, and be supplied within a reasonable time. For major failures with a service, you are entitled to cancel your service contract with us and obtain a refund for the unused portion, or compensation for its reduced value; you are also entitled to be compensated for any other reasonably foreseeable loss or damage. If a failure with a service does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion. Where we supply you goods (including software), you are also entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage, and to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in these Terms excludes, restricts, or modifies any right or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be excluded, restricted, or modified. The rest of this section 10, and section 11, apply only to the extent the law permits.

10.2 Limitation to Resupply (ACL s 64A)

Where our services are not of a kind ordinarily acquired for personal, domestic, or household use or consumption, our liability for a failure to comply with a consumer guarantee is limited, at our election and to the extent permitted by section 64A of the Australian Consumer Law, to:

This limitation does not apply where it would not be fair or reasonable for us to rely on it.

10.3 Exclusion of Indirect and Consequential Loss

To the maximum extent permitted by law, we are not liable for:

We are not liable for loss of, or damage to, data except to the extent the loss or damage is caused by our failure to meet the backup and recovery commitments in our Service Level Agreement. Any liability we have for loss of or damage to data is limited (not excluded) and falls within the cap in clause 10.4.

10.4 Liability Cap

To the maximum extent permitted by law, and subject to clauses 10.1 and 10.2, our total aggregate liability to you for all claims arising out of or in connection with these Terms or the Platform — whether in contract, tort (including negligence), statute, or otherwise — is limited to the total amount you paid us for the relevant services in the 12 months immediately preceding the event giving rise to the claim.

10.5 Fair Allocation of Risk

You acknowledge that our fees are set on the basis of the allocation of risk in this section 10, and that this allocation is a reasonable and essential part of the bargain between us.

10.6 No Reliance — Output Is Not Professional Advice

The Platform and its outputs — including material produced by our Agents, reports, suggestions, generated applications, and automated communications — are provided as business tools. They do not constitute legal, financial, tax, accounting, medical, or other professional advice, and you must not rely on them as a substitute for advice from an appropriately qualified professional. You are responsible for decisions you make in reliance on Platform output.

10.7 Advertised Guarantees

Where we advertise a guarantee for a service — including any "it works, or you don't pay" or money-back guarantee — that guarantee is binding on us and applies in addition to this section 10 and to your rights under the Australian Consumer Law (including the consumer guarantee as to express warranties). If any provision of these Terms (including clauses 4.4, 10.2, and 15.1) is inconsistent with an advertised guarantee, the advertised guarantee prevails to the extent of the inconsistency.

Any such advertised guarantee, and any communication in which we deliver your service and give that guarantee, is a warranty against defects for the purposes of the Australian Consumer Law. The mandatory warranty-against-defects statement in clause 10.8 applies to it.

To make a claim under an advertised guarantee, email legal@launchr.bot (or reply to the email that delivered your service) or call +61 7 4800 4040 within 30 days of the date of delivery, describing the problem. You may also write to Launchr Pty Ltd, 81-83 Campbell St, Surry Hills NSW 2010. The 30-day period in this clause is a minimum period for your convenience and does not limit any longer rights you may have under the Australian Consumer Law or any other law. We bear the reasonable expenses of making a claim. The benefits given by an advertised guarantee are in addition to other rights and remedies you have under law in relation to the relevant goods or services.

10.8 Warranty Against Defects (mandatory ACL statement)

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled: to cancel your service contract with us; and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

This warranty against defects is given by Launchr Pty Ltd (ABN 46 696 518 206, 81-83 Campbell St, Surry Hills NSW 2010, +61 7 4800 4040). To make a claim under it, email legal@launchr.bot (or reply to the email that delivered your service) or call +61 7 4800 4040 within 30 days of the date of delivery, setting out the defect. The 30-day period is a minimum period for your convenience and does not limit any longer right you may have under the Australian Consumer Law. We bear the reasonable expenses you incur in making a claim under this warranty; if we ask you to incur an expense in claiming (for example, providing evidence of the defect), we will reimburse you for the reasonable amount. The benefits given to you by this warranty are in addition to other rights and remedies you have under a law in relation to the goods or services to which this warranty relates.

11. INDEMNITY

You indemnify Launchr Pty Ltd and its directors, employees, contractors, and other personnel against any loss, damage, liability, cost, or expense (including reasonable legal costs) arising out of or in connection with:

Your liability under this indemnity is reduced proportionately to the extent that our breach of these Terms, or our negligent or unlawful act or omission, caused or contributed to the relevant loss. This indemnity does not require you to indemnify us for our own failures.

12. TERMINATION

12.1 By You

You may terminate your Account at any time through the Platform interface.

12.2 By Us

We may suspend or terminate your Account if:

12.3 Effect of Termination

Upon termination:

13. CHANGES TO TERMS

We may update these Terms from time to time. We will give you at least 30 days' notice of material changes by email (and through the Platform) before they take effect. If you do not agree to a material change, you may terminate your Account before the change takes effect and we will refund, pro rata, any prepaid fees for services not yet provided. Changes do not apply retrospectively, and do not apply to any dispute already on foot when the change takes effect. Your continued use of the Platform after the notice period ends constitutes acceptance of the updated Terms.

14. GOVERNING LAW

These Terms are governed by the laws of Queensland, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Queensland.

14A. DISPUTE RESOLUTION — MANDATORY PROCESS BEFORE PROCEEDINGS

Compliance with this clause is a condition precedent to commencing court proceedings in connection with these Terms or the Platform. The process is:

  1. Notice: The party raising the dispute must give the other party written notice setting out the nature of the dispute and the outcome sought.
  2. Good-faith negotiation: Within 30 days of the notice, senior representatives of each party must attempt in good faith to resolve the dispute.
  3. Mediation: If the dispute remains unresolved after that period, either party must refer it to mediation in Queensland administered by a mediator agreed by the parties or, failing agreement within 14 days, appointed by the Queensland Law Society. The costs of the mediator are shared equally unless otherwise agreed.
  4. Proceedings: A party may commence court proceedings only if the dispute remains unresolved 30 days after the mediation commences (or the mediation is earlier terminated by the mediator).

This clause does not prevent either party from seeking urgent injunctive or interlocutory relief, and it does not prevent you from making a complaint to a regulator (including the ACCC or the OAIC) or from pursuing a claim in a small-claims tribunal (including QCAT) where that tribunal has jurisdiction.

15. GENERAL PROVISIONS

15.1 Entire Agreement

These Terms, together with the documents they incorporate by reference and any advertised guarantee described in clause 10.7, constitute the entire agreement between us regarding the Platform. This clause does not exclude or limit any advertised guarantee or any express warranty we give you, and does not affect your rights under the Australian Consumer Law.

15.2 Severability

If any provision is found invalid, the remaining provisions remain in effect.

15.3 Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control.

15.4 Assignment

You may not assign these Terms without our written consent. We may assign these Terms to a related entity or successor.

15.5 Notices

Notices may be sent to the email address associated with your Account.

15.6 Waiver

Our failure to enforce any provision does not constitute a waiver.

15.7 Survival

Sections 6 (Intellectual Property), 10 (Limitation of Liability), 11 (Indemnity), 14 (Governing Law), and 14A (Dispute Resolution), and any rights or obligations accrued before termination, survive termination or expiry of these Terms.

16. CONTACT INFORMATION

Launchr Pty Ltd
81-83 Campbell St, Surry Hills NSW 2010
ABN: 46 696 518 206
Phone: +61 7 4800 4040
Email: legal@launchr.bot
Website: launchr.bot